Annual Tenant Report
SLH together with a group of Tenants’ Committee representatives have published the Annual Tenant Report 2018.
This year’s report includes;
- A welcome from the new Board Chairman (Ian Munro) and new Tenants’ Committee Chairman (Stephen Bolton)
- An advertisement on becoming a Board Director or member of the Tenants’ Committee
- A round-up of tenant scrutiny activity and a review of performance against Customer Service Standards
- Information about new digital services (‘My Account’)
- An ambitious new-build development programme
- Details on the strong financial position
- An update on sheltered housing
- Important changes affecting leaseholders
- Cheaper energy available from Air Source Heat Pumps
- Help in managing your money and preparing for further welfare reforms coming to South Lakeland later this year
- An update about community involvement activities and investment in neighbourhoods
- Information on policies such as keeping pets and obtaining permission for mobility scooters
- A performance review of SLH’s compliance with the regulatory standards
