News

We are delighted to share our latest Customer Annual Report 2023-2024 and our Environmental, Social & Governance (ESG) Report 2024 here online, which set out what we achieved during 2023-2024, our work with our customers and our plans for the future and much much more! You can access both reports by clicking here. South Lakes […]

At South Lakes Housing, we are committed to maintaining outdoor spaces that contribute to a safe, clean, and pleasant environment for all our residents. The quality of our ground’s maintenance has a direct impact on your day-to-day experience, and we are constantly striving to improve the services we provide. To help us better understand your […]

It’s Summertime in the South Lakes and to celebrate the School holidays our Neighbourhood Partners and colleagues from across South Lakes Housing have teamed up with local organisations for this year’s Summer Community Events. The first community events at Pembroke Court and Waterside in Kendal were a huge success, with face painting and ice creams […]

Following completion of the 2023/24 Tenant Satisfaction Measures (TSM) Customer Satisfaction Survey Results, we are delighted to announce that our Summer 2024 Tenant Satisfaction Measures Survey is now live, giving customers the opportunity to share their views about our services and us.  We are already using the results of the 2023/24 survey to build on what you […]

We’re thrilled to join in on Rural Housing Week 2024, shining a light on the crucial role of affordable, sustainable housing in our rural communities. South Lakes Housing is dedicated to enhancing the quality of life for residents across Cumbria through innovative projects and community engagement. Here’s a glimpse into our latest initiatives: Eco-Friendly Home […]

SLH are delighted to announce that family run local company Rothwell Plumbing Services Group (RPS Group) has been awarded a 5 year contract to deliver SLH’s Electrical Installation Condition Report (EICR) testing to maintain the electrical safety of in all SLH homes and buildings helping to keep our customers, homes and communities safe. As a […]

Pictured left to right: Dyson Energy Services – Michael Morrall (Director of Operations), Victoria Waring (Project Manager) alongside South Lakes Housing – Richard Hayes (Director of Homes), Alan Bryson (Asset Manager), Emma Perie (Senior Asset Manager), Gareth Field (Sustainability Manager), Cath Purdy, Chief Executive     SLH & Dyson celebrate ‘Warmer Greener Homes’. South Lakes […]

Keeping rents fair and affordable is a key priority for South Lakes Housing and every year we review the rent and service charges you pay for your home for the following year. We continue to benchmark our rents and our social rents are approximately 60% of local market rents. How much is this year’s rent […]

A voice for fresh perspective We are so excited to announce that SLH is looking for current tenants, leaseholders and shared owners to join our new Resident Forum to provide challenge and scrutiny and help shape and influence decisions about the services we provide. If you are passionate about having your voice heard and help us […]

With more cold weather forecast, here at SLH we are promoting sustainability and helping our customers to save money and stay warm by whole-heartedly supporting Energy Savers Week (15th – 21st Jan).  The national initiative is run by the Energy Saving Trust and Citizens Advice, who have worked with energy saving experts to share their […]

As a responsible landlord we want to ensure customers are aware that there are new important laws in place regarding XL bully dogs. “New restrictions on the XL Bully dogs are now in force (31 December 2023) making it a legal requirement for all XL Bully dogs to be kept on a lead and muzzled […]

Keep Warm This Winter! Following the success of our Winter Warmth Kits last year to help with the cost-of-living crisis, we’ve been delivering a little ‘Winter Cheer’ this Christmas. Here are SLH colleagues, Rosie and Joanne, out delivering some of this year’s Winter Warmth Kits to residents in our sheltered accommodation around the South Lakes […]

Over the last few months we’ve been out & about in our local Neighbourhoods, meeting our customers and listening to our communities.  Our team of Neighbourhood Partners and Neighbourhood Assistants regularly run Estate Walkabouts to meet face to face with customers in and around our local Neighbourhoods, to better understand what matters to you and […]