News

At South Lakes Housing we value your feedback through complaints, compliments and suggestions as they help us improve. During April 2023 and October 2023, we received 30 compliments and 37 complaints and have made several improvements as a result. Below are the main themes of the complaints we received between April-Oct 2023*: Unhappy with process […]

At South Lakes Housing we value the feedback of all our customers and are pleased to announce that we will be launching our new annual Customer Satisfaction Survey in mid-December, which will help us to better understand how satisfied you, our customers feel about our services and what you feel can be improved. We’ve been […]

Grand Designs star Kevin McCloud will be appearing tonight (22nd November 2023) on Channel 4’s ‘The Great Climate Fight’ 9.00pm, at our multi-award-winning eco-friendly Lune Walk ‘Passivhaus’ housing development at Halton, Lancaster where 20 brand new new affordable homes ‘fit for the 21st Century’ were recently completed. Kevin and the Channel 4 TV film crew […]

Today marks the start of National Customer Service Week (2-6 October 2023) which celebrates Customer Service across the UK with a series of themes: Monday 2nd October – The Future of Artificial Intelligence (AI) – we’re celebrating with My Account My Account has been created with you, our customers in mind. Whether you want to […]

Guest Blog courtesy of PlaceShapers. Cath Purdy, PlaceShapers Board member and CEO of South Lakes Housing, blogs… “If you were selective about the news you read over the past months and the information you had to hand, you’d be forgiven for thinking that the social housing providers did not care, and that front line staff did […]

Save the Date!!!!! – Join us this summer for our “Neighbourhood Natter” Summer Roadshows. Coming to a neighbourhood near you……. Milnthorpe, Sedbergh, Ulverston, Kendal, Windermere and Ambleside!!!!!! To celebrate the end of the Summer Holidays, for two weeks between Monday 21st August & Friday 1st September 2023, our SLH (South Lakes Housing) “Neighbourhood Natter” Summer […]

This year’s South Lakes Housing (SLH) Garden Competition has been a roaring success, with some truly amazing gardens around the local neighbourhood and extremely passionate tenants creating some truly beautiful ‘green’ and environmentally friendly gardens. A “BIG THANK YOU” to everyone who entered the competition! The winners were announced earlier in the week, with Cath […]

20 new build energy saving ‘Passivhaus’ Homes ‘fit for the 21st century’ were officially opened in the rural village of Halton, Lancaster in early July by Charles Ainger, Chair of Lune Valley Community Land Trust.  This unique development successfully demonstrates how local communities, housing associations, council’s and Homes England can work together to deliver truly […]

South Lakes Housing’s (SLH) new Warmer Greener Homes initiative is gathering pace with local customers now being contacted by letter about potential home improvements designed to help residents live better by making homes warmer, reduce household bills and minimising the impact our homes have on the environment. Partly funded by the government’s Social Housing Decarbonisation […]

  South Lakes Housing (SLH) has today received confirmation of its governance and viability rating from the Regulator of Social Housing (RSH) following an In-Depth Assessment (IDA), conducted over the past few months. The intensive process involved scrutinising a range of evidence including board reports, performance measures, delivery of the business strategy and financial and […]

#RuralHousingWeek! As part of the National Housing Federation’s #RuralHousingWeek, we are delighted to announce that South Lakes Housing have been highly commended at the recent Unlock Net Zero awards in Manchester for our #Passivhaus Affordable Housing development at Lune Walk, Halton. The judges commendation said : “An inspiring ambitious project which demonstrates a real mix […]

South Lakes Housing (SLH) has been successful in securing £3.5m of match funding through the Government’s Social Housing Decarbonisation Fund (SHDF).  SLH are delighted to be key part of a consortium led by Westmorland and Furness Council that has successfully attracted £5.1 million of funding from the Social Housing Decarbonisation Fund Wave 2.1 to deliver […]

We’re excited to announce that we have become an adopter of the Sustainability Reporting Standard for Social Housing (SRS). John Mansergh, Director of Business Improvement at South Lakes Housing (SLH) said: “We are delighted to become an adopter of the Standard. It is a commitment we made in last year’s financial statements as we feel […]

South Lakes Housing (SLH) is delighted to be bringing forward plans for the proposed redevelopment of Yewbarrow Lodge to create much-needed new affordable homes in Grange.   Before we submit a planning application, we want to hear the views of the local community and provide the chance for you to ask any questions through community consultation. […]

Each year we review our customers’ rent. The amount we can increase rent by to cover increases in our running costs follows a formula set by the Government. Normally, annual rent increases match the rate of inflation in the previous September, plus 1%. This would have meant a rent increase of 11.1% in April 2023. […]