News

We take our responsibility as a social housing provider very seriously, and ensuring our customers have a safe and secure home to live in is our main priority at South Lakes Housing (SLH). We have several systems and processes in place to ensure we proactively identify any damp and mould problems in our homes as […]

South Lakes Housing (SLH) have developed a new Sustainability Strategy for decarbonising their business, improving the energy efficiency of their existing homes and developing new homes, creating sustainable communities and achieving a target of net zero by 2050.    SLH are committed to taking action to alleviate the impact of climate change on their customers, communities […]

This year we celebrated our 10th Anniversary! Over the last 10 years SLH has achieved some pretty incredible milestones, and we wanted to say thanks to a few customers who have helped us and their communities along the way! Steve Parkinson on a daily basis always keeps the estate where he lives tidy by picking […]

                  As winter approaches, South Lakes Housing (SLH) has been busy supporting our sheltered residents by providing Winter Warmth Kits in response to the cost-of-living crisis. The idea came about by meeting with our sheltered housing residents, Age UK South Lakeland, Manna House and South Lakes Citizens […]

We are asking a sample of around 1500 tenants to share their views on the services we provide through a Customer Perception Survey, this Winter. It is important for us to understand how Customers feel about the services we provide, to be sure we are delivering them in the way and to the standard that […]

In its latest round of stability checks, the Regulator of Social Housing has regraded the financial viability rating of South Lakes Housing from a V1 rating to a V2 rating, which reflects that we remain compliant with their strict standards of Governance and Viability. The Regulator assesses all housing associations regularly against aspects of the […]

At 11am on the 11th November we will be observing the national two-minute silence for Remembrance Day. We’re asking you to please join us as we pay our respects and remember the sacrifices of servicemen and women and honour all those who have served to defend our freedom and way of life.

The Unlocking Success Bursary Scheme, funded through the Northern Housing Consortium Charitable Trust, awards bursaries of £500 to help tenants develop learning and skills to support future employment. This year South Lakes Housing’s customer Jennifer has been one of the successful applicants in receiving the bursary. Jennifer explained, “I wish to do a course in […]

As part of National Customer Service Week, we thought we would share with our customers an overview of what it is like working to work in our Customer Hub. On average we deal with 1929 calls a month, 1289 emails and 48 live chats with all enquiries varying consisting of diagnosing and logging repairs, taking […]

Hello, I’m Niki Stockton the Director of Customer Experience here at South Lakes Housing (SLH).   I joined SLH back in May of this year and one of my first objectives was to drive forward our Customer First approach to recalibrate our relationship with customers and communities to ensure that the customer experience and outcomes are […]

Hello, I’m Louise and I’ve been working for South Lakes Housing (SLH) since 2018. When I joined, I started as a Customer Services Advisor and in this role, I was a first point of contact for customers to help solve any queries or problems they had. I’m naturally an empathetic and caring person and this […]

My Account has been created with you, our customers in mind. Whether you want to pay your rent, manage your tenancy or book a repair, it can all be completed within the portal. My Account is a free, safe and secure portal that can be accessed anytime, anywhere. Safely manage your home– Using My Account […]

Boon Town We are excited to announce that applications for our 28 new build homes at Boon Town, Burton-in-Kendal are going live this week. The development includes a mix of 12 shared ownership and 16 social rent homes with a range of 1 bed apartments, bungalows and 2 and 3 bed houses. The homes will […]

We are excited to announce that applications for our 20 Passivhaus homes at Mill Lane, Halton are going live this week. The development includes a mix of 7 shared ownership and 13 affordable rent homes with a range of 1 bed apartments and 2, 3 and 4 bed houses. The homes are due for completion […]

It has now been confirmed that Her Majesty The Queen’s State Funeral will be held on Monday 19 September and the day will be a national bank holiday.   We will therefore be closed on Monday 19th September to enable our colleagues and customers the opportunity to pay their respects to Her Majesty and commemorate Her […]