Latest News

We are asking a sample of around 1500 tenants to share their views on the services we provide through a Customer Perception Survey, this Winter. It is important for us to understand how Customers feel about the services we provide, to be sure we are delivering them in the way and to the standard that […]

In its latest round of stability checks, the Regulator of Social Housing has regraded the financial viability rating of South Lakes Housing from a V1 rating to a V2 rating, which reflects that we remain compliant with their strict standards of Governance and Viability. The Regulator assesses all housing associations regularly against aspects of the […]

At 11am on the 11th November we will be observing the national two-minute silence for Remembrance Day. We’re asking you to please join us as we pay our respects and remember the sacrifices of servicemen and women and honour all those who have served to defend our freedom and way of life.

The Unlocking Success Bursary Scheme, funded through the Northern Housing Consortium Charitable Trust, awards bursaries of £500 to help tenants develop learning and skills to support future employment. This year South Lakes Housing’s customer Jennifer has been one of the successful applicants in receiving the bursary. Jennifer explained, “I wish to do a course in […]

As part of National Customer Service Week, we thought we would share with our customers an overview of what it is like working to work in our Customer Hub. On average we deal with 1929 calls a month, 1289 emails and 48 live chats with all enquiries varying consisting of diagnosing and logging repairs, taking […]

Hello, I’m Niki Stockton the Director of Customer Experience here at South Lakes Housing (SLH).   I joined SLH back in May of this year and one of my first objectives was to drive forward our Customer First approach to recalibrate our relationship with customers and communities to ensure that the customer experience and outcomes are […]

Hello, I’m Louise and I’ve been working for South Lakes Housing (SLH) since 2018. When I joined, I started as a Customer Services Advisor and in this role, I was a first point of contact for customers to help solve any queries or problems they had. I’m naturally an empathetic and caring person and this […]

My Account has been created with you, our customers in mind. Whether you want to pay your rent, manage your tenancy or book a repair, it can all be completed within the portal. My Account is a free, safe and secure portal that can be accessed anytime, anywhere. Safely manage your home– Using My Account […]

Boon Town We are excited to announce that applications for our 28 new build homes at Boon Town, Burton-in-Kendal are going live this week. The development includes a mix of 12 shared ownership and 16 social rent homes with a range of 1 bed apartments, bungalows and 2 and 3 bed houses. The homes will […]

We are excited to announce that applications for our 20 Passivhaus homes at Mill Lane, Halton are going live this week. The development includes a mix of 7 shared ownership and 13 affordable rent homes with a range of 1 bed apartments and 2, 3 and 4 bed houses. The homes are due for completion […]

It has now been confirmed that Her Majesty The Queen’s State Funeral will be held on Monday 19 September and the day will be a national bank holiday.   We will therefore be closed on Monday 19th September to enable our colleagues and customers the opportunity to pay their respects to Her Majesty and commemorate Her […]

Picture caption: Tim Farron with, from left to right, Cath Purdy, Helen Fielding (Broadacres’ Director of Investment and Development), Sam Matthews and Gail Teasdale. Broadacres and South Lakes Housing welcomed South Lakes MP, Tim Farron to their new development of 49 affordable homes in Sedbergh, Cumbria. Tim Farron, MP was joined by Gail Teasdale, Chief Executive […]

Our office is now open on an appointment-only basis. If you would like to meet with one of our colleagues, you must contact us beforehand to make an appointment. This ensures that your query is dealt with by the correct person with all the required knowledge and information. The best way to do this is […]

SLH are delighted to announce that RPS Homeserve + has been awarded the contract to deliver our gas servicing, maintenance and repairs services to our customers for the next five years. Working through Procure Assist we have secured the best deal for our customers, which ensures both quality and value for money, and supports a […]

We have been amazed yet again with the entries we have received for our Garden Competition  and would like to thank everyone for taking the time to send their entries in- there were some amazing gardens! This made it extremely hard to pick the winners. However, after much deliberation, we have 4 incredible winners! Here […]