Personal Emergency Evacuation Plans (PEEPs)

If you are unable to evacuate your home in the event of a fire – due to either a permanent or temporary disability, please let us know as soon as possible so that we can carry out a ‘Personal Emergency Evacuation Plan’ (PEEP) with you.

If you live in a block of flats, sheltered scheme or Extra Care Scheme and are unable to escape via the stairs, please let us know by contacting us on 0300 303 8540. Information about any customers with mobility problems is held in the fireproof box on the ground floor. Therefore, the Fire Service have these detailed Fire Emergency Evacuation Plans immediately as they arrive, so should evacuation be necessary they will provide you with assistance.