Service Charges

Your lease sets out your obligations to pay service charges to us. 

Service charges are amounts payable towards the annuals cost of managing, maintaining the building, its services, and communal areas. The annual cost is then apportioned by your lease.  

Your service charge invoice will be sent to you in April and is calculated based on the actual charges for repairs undertaken the previous financial year as well as estimated charges for the services such as communal electricity for the up and coming financial year.  

For those estimated charges we will send you a service charge statement in September which will breakdown if there has been and underspend (deficit) or an overspend (surplus) on the service charges charged to you in April. Any over or underspend will be applied to the service charge for the invoice sent in the coming April. 

Your service charge should be paid in full within 60 days from the date of the invoice. 

A range of payment methods is available to leaseholders:

  • Direct Debit
  • All-Pay Payment Card
  • Automated ‘Touchtone’ telephone service
  • Internet payment via SLH website

You can pay here on our website by following the ‘Make Your Payment’ link here: https://pay.allpay.net/southlakes/reference/create/?merchantId=20043027 

Or you can pay by Direct Debit over 12 equal instalments which needs to be arranged within 30 days from the date of the invoice. To set up a Direct Debit please call us on 0300 303 8540. 

Automated 24-hour Allpay payment line

You can pay your rent at any time by calling 0330 041 6497 and following the instructions.

If you choose this method, you will need your 19-digit Payment Reference Number.

Post Office or Paypoint outlet

You can pay your rent at any Post Office or Paypoint outlet using a payment card. To find your nearest payment outlet, log on to www.allpay.net/outlets  To request a card please contact us.

When you receive an invoice for your service charge it must be accompanied by a summary of the rights and obligations of the tenant. For more information on this please visit: https://www.lease-advice.org/advice-guide/summaries-rights-obligations-service-charges-england/